Welcome to Swim Core Store’s FAQ section! As your trusted partner in aquatic performance, we’ve compiled answers to common questions about our high-performance swimming gear, global shipping, and customer service. Whether you’re a competitive swimmer, coach, or facility manager, find the information you need below.

Product Questions

Q: What types of swimwear do you offer for competitive swimmers?
A: We specialize in performance-driven swimwear including:
  • Boy’s Competition & Training Swimwear
  • Boys 12 and Under Tech Suits
  • Boys Briefs & Racers
  • Training Swimwear for all ages
  • Active Swimwear for fitness swimmers
Our products are designed to enhance performance with hydrodynamic fabrics and competition-approved designs.
Q: Do you carry equipment for aquatic facilities?
A: Yes! We’re a one-stop shop for facility needs:
  • Diving Boards & Slides
  • Backstroke Flags
  • Bleachers & Benches
  • AED Units & Cabinets
  • Assisted Access equipment
Contact us at [email protected] for bulk orders or custom solutions.
Q: How do I choose the right tech suit for competition?
A: Consider these factors:
  • Federation-approved designs for your competition level
  • Compression level based on personal preference
  • Fabric technology (some offer more buoyancy or muscle support)
  • Proper sizing – our size charts include competition-specific measurements
Our team can provide personalized recommendations if you contact us.

Shipping & Delivery

Q: How soon will I receive my competition swimwear before a big meet?
A: With our Standard Shipping (recommended for time-sensitive orders):
  • Processing: 1-2 business days
  • Delivery: 10-15 business days after dispatch via DHL/FedEx
We recommend ordering at least 3 weeks before your competition date to account for potential customs delays.
Q: What are my shipping options?
A: We offer two reliable options:
  1. Standard Shipping ($12.95 flat rate)
    • Carriers: DHL or FedEx
    • 10-15 business days after dispatch
    • Includes tracking and faster customs clearance
  2. Free Standard Shipping (orders over $50)
    • Carrier: EMS
    • 15-25 business days after dispatch
    • Ideal for non-urgent orders
Note: We ship worldwide except to Asia and select remote areas.
Q: Can I get expedited shipping for urgent needs?
A: Yes! Contact our Portland-based team at [email protected] to arrange expedited shipping options for an additional fee. We’ll work to accommodate your aquatic performance timeline.

Returns & Exchanges

Q: What is your return policy?
A: We offer hassle-free returns within 15 days of delivery:
  • Items must be unused and in original condition with tags
  • Contact customer service to initiate the process
  • Return shipping costs are the customer’s responsibility
  • Refunds processed within 5 business days of receiving returned items
Exception: Custom or special order facility equipment may not be returnable.
Q: My swimwear doesn’t fit – can I exchange it?
A: Absolutely! Contact us within 15 days of receipt to arrange an exchange. Please note:
  • Exchanges are subject to availability
  • You’ll need to return the original item first
  • We recommend reviewing our detailed size charts before reordering
For competition gear with tight deadlines, we often suggest ordering both sizes and returning the one that doesn’t fit.

Payment & Account

Q: What payment methods do you accept?
A: We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption.
Q: Do you offer discounts for bulk orders?
A: Yes! We provide special pricing for:
  • Team orders (10+ identical swimwear items)
  • Facility equipment packages
  • Seasonal bulk purchases
Email [email protected] with your requirements for a customized quote.

Additional Support

Q: How can I contact customer service?
A: Our aquatic specialists are ready to help: We typically respond to emails within 1 business day.
Q: Do you ship to my country?
A: We ship globally except to:
  • All Asian countries
  • Select remote areas (determined by carrier limitations)
During checkout, our system will confirm if we can deliver to your location. For facility equipment shipments to remote areas, contact us for special arrangements.
Still have questions? Our team of aquatic performance experts is ready to assist you with any additional inquiries. Reach out to us at [email protected] and we’ll help you make waves in your swimming journey!