At Swim Core Store, we’re dedicated to providing competitive swimmers, aquatic athletes, and swimming facilities with premium swim gear and equipment. Our shipping and returns policies are designed to match the precision and efficiency of your training.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve our global customers (excluding some Asian and remote regions):

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Recommended for time-sensitive orders

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Returns & Exchanges

We stand behind our performance swimwear and aquatic equipment. If you’re not completely satisfied, our streamlined returns process ensures you can shop with confidence.

Our Return Policy

You may return most unworn, unwashed items with original tags and packaging within 15 days of delivery for a refund or exchange.

Important Notes:

  • All returns must be in original saleable condition
  • Proof of purchase is required
  • Return shipping costs are the customer’s responsibility (except for defective items)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Opened body care products: Body Lotion, Body Wash
  • Personal swimwear items: Boys Briefs & Racers, Bottoms (if the hygiene seal is broken)
  • Custom or special order equipment: Diving Boards & Slides, Bleachers & Benches

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our Aquatic Specialists at [email protected] within 15 days of receiving your order.

Use this template for faster processing:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Swim Core Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s), Size(s), Color(s)]
Reason for return/exchange: [Brief explanation]
Preferred resolution: [Refund/Exchange for (specific product)]

I confirm the item(s) are in original condition with tags attached and packaging intact.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA cannot be processed.

Step 3: Ship Your Return

Package the item securely with the RMA number clearly visible on the outside. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Return Address:
Swim Core Store Returns
3311 Goldcliff Circle
PORTLAND, US 65067

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Refund Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchanges

For size or color exchanges:

  • Follow the standard return process above
  • Clearly indicate your desired replacement item in your request
  • We’ll ship your new item once the return is received and approved

For faster service, you may place a new order for the desired item while processing your return.

Damaged or Defective Items

If you receive a damaged or defective item (including AED Units & Cabinets, Backstroke Flags, or training equipment):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange a prepaid return label if needed and expedite your replacement

Competitive Swimmer’s Tip

Unsure about sizing for competition swimwear or tech suits? Contact our Aquatic Specialists before ordering for personalized sizing advice to avoid the need for returns.

For any questions about our shipping or returns policy, email us at [email protected]. We’re here to ensure your Swim Core Store experience is as smooth as your perfect stroke.