Welcome to Swim Core Store! These Terms and Conditions govern your use of our website and services. By accessing swimcorestore.com or making a purchase, you agree to be bound by these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is designed for competitive swimmers, aquatic athletes, coaches, and swimming facilities worldwide (excluding certain Asian and remote regions). By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property Rights

All content on swimcorestore.com, including text, graphics, logos, and product designs, is our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We specialize in premium swim gear including:

  • Competition and training swimwear (e.g., Boys Tech Suits, Briefs & Racers)
  • Aquatic training equipment (e.g., Drag Chutes, Aqua Gloves)
  • Swim facility essentials (e.g., Backstroke Flags, Diving Boards)
  • Personal care products (e.g., Body Lotion, Body Wash)

We strive for accuracy in product descriptions but cannot guarantee colors will match exactly due to monitor variations.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email with details.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the total amount to your selected payment method.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or errors. If an error occurs, we’ll notify you and either cancel the order or request additional payment.

4. Shipping and Delivery

4.1 Shipping Options

  • Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days)
  • Free Shipping: Via EMS for orders over $50 (15-25 business days)

4.2 Delivery Areas

We ship globally except to certain Asian and remote regions. Customers are responsible for any customs duties or import taxes.

4.3 Delivery Issues

If your package is lost or damaged in transit, contact us immediately at [email protected] with your order number and details.

5. Returns and Exchanges

5.1 Return Policy

Most unworn, unwashed items with original tags may be returned within 15 days of delivery. Non-returnable items include:

  • Opened body care products
  • Personal swimwear with broken hygiene seals
  • Custom/special order equipment

5.2 Return Process

  1. Email [email protected] within 15 days to request an RMA
  2. Ship items with RMA clearly visible
  3. Refunds processed within 3-5 business days of receipt

Note: Original shipping fees are non-refundable unless the return results from our error.

5.3 Defective Products

For defective items (e.g., AED Units, training equipment), contact us immediately with photos. We’ll provide a prepaid return label if needed.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login credentials.

6.2 Prohibited Conduct

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Submit false information when ordering
  • Resell our products without authorization

7. Liability Limitations

7.1 Product Use

Swim Core Store isn’t liable for:

  • Injuries from improper use of training equipment
  • Allergic reactions to body care products
  • Competition results affected by swimwear performance

7.2 Website Operation

We’re not responsible for temporary site unavailability or technical issues beyond our reasonable control.

8. Privacy Policy

Your privacy is important. Our separate Privacy Policy explains how we collect, use, and protect your data.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by the laws of Oregon, USA. Any disputes shall be resolved in courts located in Portland.

11. Contact Us

For questions about these Terms:

Swim Core Store
3311 Goldcliff Circle
PORTLAND, US 65067
Email: [email protected]

Competitive Swimmer’s Note: For personalized sizing advice on competition swimwear, contact our Aquatic Specialists before ordering to ensure optimal performance and fit.